Memberships [ 1 ] [+]
Ideas Contributed [ 2 ] [+]
The hold time at the Internal Revenue Service call centers is not good and has been a hot topic this past year. Training more employees to assist with peak times on specific notices would be beneficial, but as one who works in a call site I see alternatives. The recorded informational messages could be "NOTICE Specific" to direct callers to seek other sources even though they are already mentioned on notices ...more »
You need to market this by advertising on all of your bureau web sites internally for the employees and externally for the public. Perhaps management should bring it up at meetings too. As a small time employee, I was not aware of this brilliant concept until today.