New Ways of Doing Business, New Tools...

What new technologies and strategies can we use to be more open, efficient and save taxpayer money?
(@gkb770)

New Ways of Doing Business, New Tools...

Internal Revenue Service - Telephone Hold Time Customer Service

The hold time at the Internal Revenue Service call centers is not good and has been a hot topic this past year. Training more employees to assist with peak times on specific notices would be beneficial, but as one who works in a call site I see alternatives. The recorded informational messages could be "NOTICE Specific" to direct callers to seek other sources even though they are already mentioned on notices... more »

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2 votes
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(@dave00)

New Ways of Doing Business, New Tools...

Internal Revenue Service

Modernize the IRS to allow individuals who have grievances about how an IRS case is handled to make the process less paper-intensive and more due-process oriented. The overwhelming perception that the current system is a virtually "closed process" where extagent circumstances cannot be discussed prior to full compliance, a formal hearing delays handling enormously and case resolutions are inflexible.

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9 votes
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(@billkarwin)

New Ways of Doing Business, New Tools...

Implement Auto Filing

Why do millions of Americans have to waste time filling out their own IRS forms, when their taxes are simple and the IRS already knows what they owe?

Amend the Internal Revenue Code to require the Secretary of the Treasury to establish a program for mailing pre-filled income tax returns to assist certain taxpayers who may be eligible for the earned income tax credit in completing their tax returns.

This was proposed... more »

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12 votes
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(@jamessalsman)

New Ways of Doing Business, New Tools...

Treasury Consumers Bill of Rights

TREASURY CONSUMER'S BILL OF RIGHTS

Note: a hyperlinked version of this text is available at http://bit.ly/TCBoR

We, the taxpayers of the United States of America, have the right to be free from government waste and abuse. Inherent in that right is:

1. The right to prevent our taxes from being used to pay banks to refrain from lending commercial paper and to small businesses. Section 128 of the Emergency Economic Stabilization... more »

Voting

12 votes
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(@duncan.john)

New Ways of Doing Business, New Tools...

Bring back TeleTax or a simplified form

TeleTax was a well rated, effective way of filing a tax return for millions of people until it was unnecessarily closed. For the majority of people, something like TeleTax or a simplified form that can be filled out on the IRS website (not some random third-party website) should take the place of the 1040EZ. It should allow the IRS to make all the calculations and send the refund/bill. Simplified processes that take less... more »

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13 votes
Active