New Ways of Doing Business, New Tools...

What new technologies and strategies can we use to be more open, efficient and save taxpayer money?
(@gkb770)

New Ways of Doing Business, New Tools...

Internal Revenue Service - Telephone Hold Time Customer Service

The hold time at the Internal Revenue Service call centers is not good and has been a hot topic this past year. Training more employees to assist with peak times on specific notices would be beneficial, but as one who works in a call site I see alternatives. The recorded informational messages could be "NOTICE Specific" to direct callers to seek other sources even though they are already mentioned on notices... more »

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(@j.hill)

New Ways of Doing Business, New Tools...

Take on private educational lending

A sustainable approach to strengthen the foundation of our economy is an educated and skilled population combined with entrepreneurial spirit. We hear over and over our economy's strength is in in consumer spending yet no connection has been made that 20-30 years of educational debt that we are steadily saddling the largest generation. The deregulation bonanza of the last two presidential administrations has created... more »

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(@j.hill)

New Ways of Doing Business, New Tools...

Consolidate the regulatory agencies

FDIC, SEC, CFTC, OCC, OTS and the Federal Reserve Board as a network appointed to regulate the financial system has failed as a whole. Now there are discussions about adding to this a Consumer Protections Agency which be appointed with doing a job that would not be necessary had the previous worked together effectively for consumers and not exclusively for the banking industry.

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(@bganz0)

New Ways of Doing Business, New Tools...

100 dollar bills

Congratulation on new $100 bill. rather than leave the old ones in circulation, why don't you demonetize them and give an amnesty for two months on criminal penalities if people can not account for where they got them when they turn them in them provided they pay a 50% tax. That should get back all the money that is in the hands of criminals that taxes have not been paid on and make a big contribution to reducing the... more »

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New Ways of Doing Business, New Tools...

Stop mailing TSP account numbers and passwords

Why is the Board still using "snail mail" to send government employees their TSP account numbers and password, especially when the employee needs to reset their password? This is a waste of money and time. The TSP website says that for "security reasons, you cannot receive this number [or password] via e-mail or over the telephone." Why is this? Thousands of other institutions allow their customers to change passwords... more »

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