Why is the Board still using "snail mail" to send government employees their TSP account numbers and password, especially when the employee needs to reset their password? This is a waste of money and time. The TSP website says that for "security reasons, you cannot receive this number [or password] via e-mail or over the telephone." Why is this? Thousands of other institutions allow their customers to change passwords and/or usernames via the web or over the phone. Why not TSP? Is seems ridiculous and backwards that tax dollars are being spent to print paper and mail this information to employees. The U.S. postal system to no more safe (and in most cases far less) than a secure website ("https://").
It seems obvious that the money used to mail this information can be used for more important things like investing in open source technology, or hiring additional skilled workers where needed.